When shipping outside of the European Union DHL does sometimes charge an amount for VAT, even though sending via DHL will safe lots of money on import costs we do sometimes see that DHL charges an amount. We see this happen for the United Kingdom, Norway and for Iceland.

For every country that is part of the European Union we are obligated to charge VAT, but we do not charge VAT to countries that are not in the EU (Just like the countries mentioned above). Instead those countries choose to charge import tax which is an equivalent for the VAT that we charge within the EU. So those costs are usually an replacement for VAT.

Still have questions on possible shipping costs, feel free to reach out.

We offer various payment methods for the full convenience of our customers, we offer PayPal which offers customer protection but also accept creditcard to allow extensive customer protection. Read more about our payment methods here.

We do offer fixed repair prices, however in certain cases due to severe damage or bad ownership we do need to charge additional costs. We do however always first inform you on potential extra costs.

To get an rough estimation of the costs of the EMM repair you can use our tool to calculate the costs, this will give a rough estimation of the repair including shipping costs, you can find the tool here.

We will not send the invoice until the EMM has been repaired to ensure our 'no cure, no pay' service. Once the EMM is repaired, you will receive an invoice, and upon payment, we will proceed with shipping.