Unfortunately we can not simply accept all warranty cases, there are a few situations in which warranty can not be given. Warranty cannot be provided if the EMM is damaged due to factors such as falls, fires, water damage, lightning strikes, or any form of misuse.

If your EMM experiences issues after a repair and is still under warranty, please contact us first for diagnosis before sending it back. If the EMM is found to be faulty and still under warranty, we will provide free repair services, including covering the shipping costs. We prioritize warranty repairs, but please note that during the summer, which is our high season, there may be slight delays in processing.