The repairs are top notch and the warranty support is superb. I had two EMM's repaired for my 2000 225 hp Ficht, one I kept and used for my personal motor. It works better than new. The other I sold to a third party and the staff helped resolve reprogramming the EMM for the buyer to match the motor he purchased it for, above and beyond the required service!
Found Hardware Care online as there is nobody offering anything like this service here in the UK. They organised a courier and customs clearance and the whole thing was just super easy. Took a bit longer than expected but that could well have been because of the time of year (Christmas). Once the repair was completed I paid the bill and my EMM was on its way back. Make sure you keep a copy of your paperwork because the customs clearance department of DHL lost track of the details of my parcel, but once I forwarded them the original documents, then everything was cleared through customs and back on track.Received EMM the next day and plugged it in to find it worked perfectly.The only thing that Hardware Care could possibly do to make their service even better, would be to maybe include a few details about the hours run etc in a printout. This would be a useful addition 👍.Very happy with Hardware Care and would have no problem recommending them 110%* * * * * * * *Just wanted to do a quick update as I feel its really important.The day I added my feedback, I was emailed by Hardware Care. They told me that they already had plans to do as I had suggested, regarding the data printout, and that if they sorted their system in time, I may be lucky and they would still have my data. Well guess what!? I WAS lucky and recieved an entire engine diagnostic printout within a couple of days!! AMAZING!! This has made my (already brilliant) Hardware Care experience unbeatable.
My Evinrude 40HP was blowing its fuse, narrowed down to the EMM. Their web site had all the right options, with one for blown fuse, which was encouraging. I chose to have them organise shipping, as it is fraught with issues (US product from UK to NL for repair), so they did all the right paperwork and courier collection. They say a couple of months and that was how long it took! Their price as was good, but the courier costs and VAT did push it up alot. They responded to emails - my UK bank was very suspicious of a NL payment and would not process the first attempt, so we had to start again.Very pleased to deal with them.
This guys do a perfect job, never had trouble after repairing 15-20 units last 2-3 years.Litle bit long waiting time for repair, due to overload with work 🙈😅
Just got my EMM back yesterday. Got it installed, and motor is back up and running in 10 minutes. I recommend these guys to give your Evinrude a second life. Thank you Hardware Care; thrilled to be back on the water.
Very professional service and really fast response. Quick delivery. No complaints at all. Glenn my direct contact given the best and professional service.Completely recommended 👌
After one of the well known Emm repair companies in the USA mistakenly installed the wrong software on my emm, Glenn at Hardware care was on hand to help. Very friendly and efficient service. Unlike the other companies I tried, Glenn always answered the phone and replied to emails. Many thanks to Hardware care for getting my boat back up and running.
Hardware care is the way to go for evinrude etec motors. Sent my emm to them because it was blowing the 10 amp main fuse in motor. Got it back in a timely manner and works as should. Very happy with my experience.
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