Worldwide EMM shipping,
door to door.
Customers on six continents have shipped their EMM to our workshop in the Netherlands and had it returned repaired. DHL Express collects at your door and brings it back.
- DHL Express, typically 2–3 business days in transit
- Fully insured, declared value covered in transit
- Outside the EU we book the DHL collection and prepare the customs papers
How sending your EMM works
Send us the part number
It is on the label on the EMM housing. We confirm we can repair it and send you the fixed price and shipping instructions.
Pack & ship
Pack the EMM in a small, well-padded box. Inside the EU any tracked carrier will do. From outside the EU it travels on our DHL Express account, and we prepare the customs documents.
We repair it
We diagnose, repair and bench-test the module. Most repairs leave the workshop within 1–2 weeks of arrival, and you can follow the status on our tracking page.
Back at your door
Once the invoice is paid, we send it back by DHL Express with tracking: typically 1 business day within the EU and the UK, 2–3 to the US.
Which courier should you use?
It depends on where you're shipping from. The difference comes down to customs.
Shipping from within the EU
There are no customs formalities inside the EU, so you're free to use whichever carrier is most convenient for you, DPD, PostNL, DHL, UPS or any other local provider all work fine. Just pack your EMM securely and send it tracked and insured.
Shipping from outside the EU
We strongly discourage using a random local provider. Importing into the Netherlands requires the correct customs paperwork, declared value and commodity codes, get this wrong and your EMM can be delayed at the border, hit with unexpected duties, or returned to you. Use our DHL Express service so we handle the customs documentation for you. Contact us and we'll arrange it.
What will shipping cost?
An EMM typically weighs 0.5–1.5 kg. Actual cost depends on your country, postcode and current DHL Express rates, use our calculator for an exact quote.
Get an exact quote for your address
Enter your country and postcode and we'll show you the live DHL Express rate, both ways. No surprises at the checkout.
Calculate exact priceWhat customers say about shipping
★★★★★
The repair service is much easier, less expensive, and quicker than I'd expected. Our 2017 Evinrude Etec 40 hp motor's EMM went out from California to the Netherlands 12/28/23 and returned 1/31/23. Total cost including shipping was under $700. Installing th...
Peter Kuhn
· United States
Because of the difference in time, some communications from me got there when they were asleep! None the less they responded to each of my many questions over the last 4 Months. The time was extended understandably due to the holidays and other technical iss...
Kevin Bray
· United States
Repair time was exactly as they predicted. Shipping there and back was super easy as they arranged the pickup from my office in Florida. Once returned I installed the repaired EMM and my boat fired right up with no issues. Took it for about a 10 mile run a...
stephen mccalvin
· United States
Why send your EMM to Hardware Care?
We repair Evinrude E-TEC and Ficht EMMs in our workshop in Nieuwkuijk, the Netherlands, and test every unit under load before it goes back.
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1000+
Evinrude EMMs repaired
- 150+ Google reviews
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8+
Years repairing EMMs
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24 months on every repair
If an EMM we repaired stops working within two years, we put it right at no extra cost and send it back by DHL Express. BRP gives 12 months on a new module.
Read the warranty terms -
DHL Express, both ways
DHL Express collects the EMM at your door and brings it back repaired. From outside the EU it travels on our account and we prepare the customs papers.
How shipping works -
If we can't fix it, you don't pay for the repair
We bench-test the unit and tell you plainly whether it can be repaired. If it is beyond repair, the attempt costs you nothing and you pay only the shipping, at cost.
How no cure, no pay works
Not sure what's wrong with your EMM?
Book a free troubleshooting call with our engineers. We specialise in EMM-related issues, describe your symptoms and we'll help you pinpoint the problem before you ship anything.
The call is conducted in English.
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No obligation
We talk through your symptoms and give honest advice, no pressure to ship anything.
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Fast response
We respond within one-two business days
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Worldwide
We help customers from the US, Australia, Europe and beyond diagnose their EMM issues remotely.