If we can't fix it,
you don't pay for the repair.
Sending hardware halfway across the world to a workshop you have never met is a leap of faith. We take the financial risk off the table: if your EMM turns out to be beyond repair, the repair attempt itself costs you nothing.
What happens when you send it in
Ship to us
You send the EMM to our workshop in Nieuwkuijk. Inside the EU any tracked carrier will do. From outside the EU it travels on our DHL Express account, with the customs documents prepared by us.
We diagnose
We bench-test the unit to find the fault, then tell you plainly whether it can be repaired.
We repair (if fixable)
If it can be fixed, we repair it at the fixed price published for your engine and test it under load before it leaves.
No repair, no repair bill
If the unit is beyond repair, the attempt costs you nothing and you pay only the shipping, at cost. A unit that tests fine carries the €175 diagnostic fee. Repaired units are invoiced and go back once the invoice is paid.
No surprises, no creative billing
No bill for a write-off
If your EMM turns out to be beyond repair, you don't pay for the diagnosis or the repair attempt. The one exception: a unit that tests completely fine carries a €175 diagnostic fee.
No "we tried" charges
Some workshops bill for hours regardless of outcome. We don't.
You always get an answer
Fixable, write-off, or simply fine, you'll get a straight verdict on your EMM, never a vague maybe.
We help you move forward
If your unit turns out to be beyond saving, we'll put in the effort to help you get back on the water.
A few practical things to know
"No cure, no pay" covers the repair work itself. A couple of practical exceptions:
Shipping is separate
Outbound and return DHL charges are billed at cost, whether or not the repair succeeds.
Unrepairable units
If you want a beyond-repair EMM shipped back to you (as a core or for documentation), return shipping is at your cost. Otherwise we recycle it responsibly.
Pre-existing damage
If a unit arrives with obvious tampering, undisclosed water damage, or signs of a previous home repair we'll be in touch before doing any work, no surprise charges.
EMMs that test fine
If we test your EMM and it turns out not to be faulty, we charge a €175 diagnostic fee to cover the bench time. The fault is then somewhere else on the boat, we'll tell you so you can chase it.
Because most EMMs really are fixable.
After 8+ years and a thousand-plus EMMs through the workshop, we have a very good idea of what's fixable before the unit even arrives. The vast majority turn out to be repairable, which means the no-cure-no-pay promise costs us very little in practice, the units we save comfortably cover the few that turn out to be beyond saving.
Most
Fixable rate
1000+
EMMs through the workshop
8+
Years of EMM-only experience
Not sure if your EMM is worth shipping?
Send us the part number and the symptoms, we'll give you our honest read before you ship anything.
