Hardware Care

The EMM repair procedure

Exactly how your Evinrude EMM repair works, from your first submission to the tracked return of your repaired unit. Five simple steps, no surprises.

How it works

From your front door to ours and back, simple, worldwide.

1

Step 01 / 05

Submit your EMM

Fill in our quick online form with your engine model, serial number, and symptoms. We review everything before your unit arrives.

Takes ~5 minutes
2

Step 02 / 05

Ship to us, stress-free

Inside the EU? You're free to ship it yourself with any local courier. Outside the EU? It's always DHL Express. We arrange door-to-door pickup and handle all the customs paperwork for you.

Trusted by customers worldwide
We handle the shipping, read how
3

Step 03 / 05

Sit back while we repair it

We diagnose and repair your EMM with professional equipment. Email updates at every stage. Can't fix it? You pay nothing.

No cure, no pay guarantee
4

Step 04 / 05

Approve & pay securely

Once your EMM is repaired and tested, you only pay when you're satisfied, via PayPal, credit card, or bank transfer.

Pay after repair
5

Step 05 / 05

We ship it back

Your repaired EMM is packed securely and sent back via DHL Express with full tracking.

DHL Express, tracked & insured

Not sure what's wrong with your EMM?

Book a free troubleshooting call with our engineers. We specialise in EMM-related issues, describe your symptoms and we'll help you pinpoint the problem before you ship anything.

  • No obligation

    We talk through your symptoms and give honest advice, no pressure to ship anything.

  • Fast response

    We respond within one-two business days

  • Worldwide

    We help customers from the US, Australia, Europe and beyond diagnose their EMM issues remotely.

Ready for the repair?

Submit your EMM and start the process.

Submit repair