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No cure no pay
Years of experience
24 Month warranty

Reviews

Hardware Care
5.0
Based on 58 reviews
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Lars Egenberg
Lars Egenberg
16:30 11 Apr 24
Brendon Jones
Brendon Jones
18:43 10 Apr 24
i have been very satisfied with the service and definitely recommend Hardware Care to my friends
Mike Moulder
Mike Moulder
14:01 25 Mar 24
2008 Evinrude E-Tec 60hp: All the EMM repair shops in the U.S. said this "EMM could not be repaired and that my engine is trash". I reached out to Hardware Care; they stepped me through their process and I'm sure glad I did. Customer service and communication was super, short turn around and when I received the unit back, I plugged it in, and it runs like a new machine. Highly recommend, Thank You Hardware Care !!!
Robert Edlund
Robert Edlund
15:58 21 Mar 24
I am very satisfied and job well done
KVH Computers
KVH Computers
16:54 14 Mar 24
i am very happy with service motor is working stronger and better. even it is silent. i had an issue that when i put on idle it was switching off.
Petri Valkama
Petri Valkama
10:45 05 Mar 24
Five star service :)
Marijo Markic
Marijo Markic
20:51 28 Feb 24
Mihai Tache
Mihai Tache
21:31 14 Feb 24
The best on emmProfessionals
Peter Kuhn
Peter Kuhn
17:33 12 Feb 24
The repair service is much easier, less expensive, and quicker than I'd expected. Our 2017 Evinrude Etec 40 hp motor's EMM went out from California to the Netherlands 12/28/23 and returned 1/31/23. Total cost including shipping was under $700. Installing the repaired EMM is much easier than installing a used EMM and matched injectors, which we did previously for expediency, and less than 2/3 the cost.The service is very professional and very attentive to detail. They did a really neat job on the repair and the EMM seems to be functioning as well as it did when the engine was new, with all the injector coefficients and history that it had before the repair. They were very kind to answer questions about whether we could damage the EMM by coil shorting (not likely).The motor's EMM is unfortunately a major Achilles heel for it, and it's good to know that it can be repaired fairly easily, at a reasonable cost, and without months of downtime. It may seem a hassle to ship to the Netherlands, but it sure beats being talked into a new motor, which is a likely outcome since the maker is no longer supporting the motor.
Kevin Bray
Kevin Bray
19:03 07 Feb 24
Because of the difference in time, some communications from me got there when they were asleep! None the less they responded to each of my many questions over the last 4 Months. The time was extended understandably due to the holidays and other technical issues. Once the decision was made to de-vulcanize the unit, it was tested, diagnosed, repaired, re-vulcanized, and shipped all within a matter of days. Even though the weather here in Tampa Bay was miserable on the Friday I took delivery of the unit, I couldn't wait for daylight to come so I could race to the marina to reinstall the unit. I secured the unit, turned the key and she started instantly. The unit didn't throw the code 19 low voltage code for my 2007 250 ETEC 640 hours. I let the engine run for 15-20 minutes and the never did the engine in question go out of spec. Great service, great communication, great work and great pricing when compared to the on-shore services. I clearly to was bit skeptical about sending my unit to the Netherlands. Would I ever see it again, will it be lost to the black market ether? Trust me, if you are having issues w your EMM and don't want to drop $2K + on a new unit, connect with Hardware Care 1st. You will be satisfied. Well worth the wait!Cast. Kevin Bray
Corey Bendixen
Corey Bendixen
12:12 07 Feb 24
They were extremely helpful with information on my engine, highly recommend!
angelo sanvito
angelo sanvito
18:39 28 Jan 24
All perfect
Sergio Iannitti
Sergio Iannitti
11:17 26 Jan 24
I just mounted my EMM and tested the engine on site: everything seems to be back in order. Unfortunately I have to wait a few months for the sea trial.I am very satisfied and happy to have known Hardware Care. They proved to be serious and punctual even if the repair times were not very quick. I am sure that my experience will be very useful to other friends who own ETEC to whom I have given all the references for any future needs.
Rico Putzger
Rico Putzger
16:26 25 Jan 24
I'm very satisfied
William Van Twisk
William Van Twisk
13:43 23 Jan 24
Very helpful and attentive, addressed all my follow-up questions and concerns all the way through the repair process.
Ari-Matti Rintala
Ari-Matti Rintala
16:35 18 Jan 24
Svante Lidholm
Svante Lidholm
14:40 02 Jan 24
Ton Kalkman
Ton Kalkman
17:59 01 Jan 24
I was very pleased when i found out that it was possible to let my ECU fixed for a third of the cost of a new one, and also in the Netherlands, were i live.When you send your ECU in they send you updates about the progress but expect 6 to 8 weeks.I have nt installed mine yet but it looks great and as soon i have some time and good weather i will.
chris giannelis
chris giannelis
16:04 01 Jan 24
Those guys are very professional.They made my emm like new.
Jim Griffin
Jim Griffin
03:37 05 Dec 23
Customer service was great throughout the entire process. A bit of a wait for the repair but understandable because of the location (US to Netherlands and back). Once the repaired EMM arrived I sent it to my outboard mechanic and he verified it was working properly. Thank you Hardware Care.
Steve Addabbo
Steve Addabbo
15:54 28 Nov 23
It was easy to deal with them. The EMM came back looking brand new. I wont be able to test it until the spring..but I am sure it will be perfect
Pizzy Kramer
Pizzy Kramer
18:47 27 Nov 23
ΝΙΚΟΣ ΣΥΛΙΒΑΝΗΣ (Sylivanis Store)
ΝΙΚΟΣ ΣΥΛΙΒΑΝΗΣ (Sylivanis Store)
16:09 22 Nov 23
100% repaired my customer's emm faster than expected. Totally approved
Peter Cauwels
Peter Cauwels
10:31 21 Nov 23
Super service, everything as agreed and a good repair
stephen mccalvin
stephen mccalvin
01:35 18 Nov 23
Repair time was exactly as they predicted. Shipping there and back was super easy as they arranged the pickup from my office in Florida. Once returned I installed the repaired EMM and my boat fired right up with no issues. Took it for about a 10 mile run and it ran great. I’m glad I found this place to get my EMM repaired as pretty much everyone in the U.S. told me I was out of luck and just needed to scrap my motor. Thank you again for offering such a needed service.
Randall Binversie
Randall Binversie
18:20 30 Oct 23
This was the only place I could find to work on my dead etec EMM. These guys took care of shipping to and from the Netherlands, repaired in a very short period of time and worked right out of the box. I am totally impressed by their service I'd give them 10 stars if that was the option!!
Trescott Haugen
Trescott Haugen
23:26 02 Oct 23
We are so very grateful for the amazing repair of our eTech EMM. We took the boat out in the ocean yesterday and the engine ran perfect.
Matthew Qualls
Matthew Qualls
11:58 27 Jun 23
The only place I found in the world that would touch my evinrude etec emm. I was nervous shipping it off from the US to the Netherlands, but I had no other choice. 5 star service! Well worth the money to get my boat back running, excellent communication from them, repaired right the 1st time. Highly recommend if you're like me with a dead etec emm!
Tom Teller
Tom Teller
17:14 16 Feb 23
The repairs are top notch and the warranty support is superb. I had two EMM's repaired for my 2000 225 hp Ficht, one I kept and used for my personal motor. It works better than new. The other I sold to a third party and the staff helped resolve reprogramming the EMM for the buyer to match the motor he purchased it for, above and beyond the required service!
Graeme Lewins
Graeme Lewins
13:47 19 Jan 23
Found Hardware Care online as there is nobody offering anything like this service here in the UK. They organised a courier and customs clearance and the whole thing was just super easy. Took a bit longer than expected but that could well have been because of the time of year (Christmas). Once the repair was completed I paid the bill and my EMM was on its way back. Make sure you keep a copy of your paperwork because the customs clearance department of DHL lost track of the details of my parcel, but once I forwarded them the original documents, then everything was cleared through customs and back on track.Received EMM the next day and plugged it in to find it worked perfectly.The only thing that Hardware Care could possibly do to make their service even better, would be to maybe include a few details about the hours run etc in a printout. This would be a useful addition 👍.Very happy with Hardware Care and would have no problem recommending them 110%* * * * * * * *Just wanted to do a quick update as I feel its really important.The day I added my feedback, I was emailed by Hardware Care. They told me that they already had plans to do as I had suggested, regarding the data printout, and that if they sorted their system in time, I may be lucky and they would still have my data. Well guess what!? I WAS lucky and recieved an entire engine diagnostic printout within a couple of days!! AMAZING!! This has made my (already brilliant) Hardware Care experience unbeatable.
Andy Billington
Andy Billington
11:52 19 Nov 22
My Evinrude 40HP was blowing its fuse, narrowed down to the EMM. Their web site had all the right options, with one for blown fuse, which was encouraging. I chose to have them organise shipping, as it is fraught with issues (US product from UK to NL for repair), so they did all the right paperwork and courier collection. They say a couple of months and that was how long it took! Their price as was good, but the courier costs and VAT did push it up alot. They responded to emails - my UK bank was very suspicious of a NL payment and would not process the first attempt, so we had to start again.Very pleased to deal with them.
idar kollsete
idar kollsete
10:49 31 Oct 22
This guys do a perfect job, never had trouble after repairing 15-20 units last 2-3 years.Litle bit long waiting time for repair, due to overload with work 🙈😅
Jacob Schwass
Jacob Schwass
20:37 14 Aug 22
Just got my EMM back yesterday. Got it installed, and motor is back up and running in 10 minutes. I recommend these guys to give your Evinrude a second life. Thank you Hardware Care; thrilled to be back on the water.
Samuel Guillerme
Samuel Guillerme
08:25 25 Feb 22
Hello ,Thank you for the repair of my EMM.Everything is working properly again.Sincerely Samuel
Wojciech Ziomek
Wojciech Ziomek
17:27 17 Feb 22
everything cool, good, exelent.......thanks form Poland
jesus barriguete
jesus barriguete
17:11 06 Jan 22
Very professional service and really fast response. Quick delivery. No complaints at all. Glenn my direct contact given the best and professional service.Completely recommended 👌
Ben Smith
Ben Smith
10:55 04 Jan 22
After one of the well known Emm repair companies in the USA mistakenly installed the wrong software on my emm, Glenn at Hardware care was on hand to help. Very friendly and efficient service. Unlike the other companies I tried, Glenn always answered the phone and replied to emails. Many thanks to Hardware care for getting my boat back up and running.
Nicki Strömbäck
Nicki Strömbäck
17:03 06 Sep 21
Very good service and everything worked out perfect!!
Aaron Coleman
Aaron Coleman
21:45 08 Jun 21
Hardware care is the way to go for evinrude etec motors. Sent my emm to them because it was blowing the 10 amp main fuse in motor. Got it back in a timely manner and works as should. Very happy with my experience.
See All Reviews
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We are VERY happy with our EMM rebuild

Rated 5.0 out of 5
August 14, 2023

Your service was nothing short of exceptional - which really is the summary of our whole experience. We live on a US Army base in the middle of the Pacific Ocean, so dealing with the logistics of getting items shipped in/out of our area can be very challenging. Hardware Care was very helpful in getting our EMM shipped in and easily helped us with the "oddness" of our shipping situation. Beyond all of the logistics difficulties, when the EMM arrived home, it was packaged well and in excellent condition. On installation, our problematic engine fired up with no coaxing, idled perfectly and had eliminated the errors we had seen previously. The following weekend, we were able to take it out for its first run under load and it performed perfectly. We ran a solid 27+ miles for our tests at variable RPMs and the engine was solid and reliable again.

We really appreciate all of the support you have provided us. Thanks again and for what it's worth, you've make a couple of folks on the other side of the world very happy with your excellent support and technical proficiency.

Thanks again, and warm regards,

Peter & Marissa Brown

90hp Evinrude

Rated 5.0 out of 5
February 7, 2023

The main fuse was blowing. Sam was excellent - always quick to respond to questions. The EMM has been repaired and returned and now needs to be fitted. My top tip is avoid Royal Mail if sending from the UK (you get charged to release it in NL and use their recommended courier.

Ed Gregg

Battery charging

Rated 4.0 out of 5
January 20, 2023

Very good service. EMM not charging the battery. After repair everything works like new.

VidinA

Excellent service and support

Rated 5.0 out of 5
January 4, 2023

I have had problems with my EMM 150 Ficht 2000 and find Hardware care on internet .

They have supported and answered all y questions in an excellent way (Sam and his team) during my problem solving time

Very fast answer and response

How to get codes out without software , do different tests etc . It ended up that it was possible to solve the problem with an replacement unit

I have now received the unit and next step will be assembly to engine ( unfortunately I cant test it before spring) but I am 100% sure that it will work

I can really recommend this company and special thanks to Sam and his team

Carl Angervall

Evinrude e-tec 115 emm repair

Rated 5.0 out of 5
November 18, 2022

Sent my emm to hardware care because the fuse suddenly started to blow. They was fast responding on mail and I was told that my emm was broken because of injector circuit was shorted in my emm and that i probably even had two bad injectors and it was not going to be easy to repair my emm but he fixed it and i got it back yesterday and it was very good looking with the new vulkanicing of the box. They even helped me with two new injectors and got them plug and play with the emm and they got them fast even if they were backordered. Havent tried it yet and fortunatly i must wait till spring because it has become winter. But i think it will going to work again. They have probably saved me much money and thats great, they seem to know there stuff.

Morgan engström

Emm’s repaired marvelously

Rated 4.0 out of 5
October 11, 2022

After waiting a bit longer than I expected, the EMM for my Ficht 225 from 2000 runs flawlessly and all of my original data was preserved. I feel that the quality of repair is substantially better than what’s available in the USA. I had another emm for a 200 Ficht that’ll be sold to others and a third emm was purchased by the shop which offset some of my shipping fees. There was a minor problem with one unit and the issue was promptly addressed and parts were sent to take care of the problem.

Tom Teller

Very happy customer

Rated 5.0 out of 5
August 5, 2022

My EMM died in the prime of salmon fishing so I was a very impatient and desperate customer with a lot of questions. Glen did a great job on the repair and putting up with me. Only 1 trip on the water but the boat seems to start easier and run better. In hindsight it seems there were warning signs of the EMM performance degrading and now I know how to better protect the device from failing again.

Brian Polly

Emm repair

Rated 5.0 out of 5
May 7, 2022

Repaired my Emm of my evinrude ficht 225hp at Christmas, only got the boat back in the water today and is running better than ever.

Top job and a pleasure to deal with.

Thanks.

Liam Hurley

Vert happy

Rated 5.0 out of 5
May 1, 2022

Very Happy for my EMM repaired .

The engine now start and work vert well.

Thanks a lot Glenn.

Salvatorina

ETEC 75 - very happy experience

Rated 5.0 out of 5
April 16, 2022

EMM repaired with very fast turnaround - there was no charge and engine badly misfired before the repair.

Glen helped with the diagnosis - the repair worked perfect - engine is like new again...

Thank you

Zal Paksy

90 e -tec from France

Rated 5.0 out of 5
February 22, 2022

Hello ,

I would like to thank you for your professionalism and speed.

My EMM is back in operation.

Despite the language barrier, everything went well.

Sincerely Samuel

Samuel

Evinrude E-Tec emm repair

Rated 5.0 out of 5
November 9, 2021

After trying to find somebody in the United States to do any Emm repair on my E-Tec which I was not able to find I reached out to Glenn with Hardware care and he was very helpful he helped me troubleshoot a few things to make sure the Emm was bad before sending it in. He also took care of all the shipping carriers. He was a piece of cake to work with and he had a back in a very quick time. I highly recommend these guys they do great work

Kevin

If your problem is the EMM, don’t doubt it, call this guys!.

Rated 5.0 out of 5
November 1, 2021

Had my engine dead for the past 3 years, I had lost all hope until I found this incredible website. Thanks to Glenn and his remarkable service, I now have a perfect working motor with a perfect new EMM. Great service, support and efficiency. Thank you and great job!

Joaquin

E Tec 150H.O. charging problem fixed

Rated 5.0 out of 5
October 28, 2021

A friend's emm was having problem to charge the batteries and the cost to a new one was 2000 euros. I am a dealer of evinrude and if it was mine I wouldn't buy a new one either. So we decided to send for repair. Within one and a half week the man was ready and travelling back to me. So we installed it and charging is fine. Definitely will send next emm will fail to these guys.

Nick Sylivanis

emm failure due to bad alternator - 90 etec 2008

Rated 5.0 out of 5
September 23, 2021

Excellent service. The repaired EMM works perfectly. Excellent communication with Glenn. Great job!!!!

Dimitris

Excellent service

Rated 5.0 out of 5
August 12, 2021

I was at a loss, came across hardware care for my emm , well I am so impressed with Glenn and rest of his colleagues, my emm had multiple problems and I am so impressed how easy the shipment and etc was , everything was done fir me , again excellent service and excellent price , would recommend to anyone as it comes back working and communication was great , again Thankyou for a very good service

Gerard Oconnell

Like clockwork!

Rated 5.0 out of 5
August 6, 2021

Evinrude Etec 50 HP 2007

After last boat season my engine died completely. I got it back un-repaired from a workshop after they had changed one injector. “Your EMM is dead and getting a new one will cost you about 2000 Euro”, they told me. After some pondering I came upon Hardware Care’s homepage. It all sounded too good to be true, having the EMM repaired for 380 EURO (+ VAT)! After a very reassuring chat, I disassembled the EMM and sent it to the Netherlands. (The procedure well explained.) Two and a half week later I had it back, very delicately repaired, and I put it back in. I had another workshop overseeing the engine and changing the electric cable from the battery. Put the boat on water in June, and it has worked like clockwork since. I wholeheartedly recommend Hardeware Care’s EMM repairs and customer's service.

Knut

Jar, Norway

Knut D. Asplund

150 hp etec

Rated 5.0 out of 5
July 28, 2021

it was better than expected, the EMM was repaierd and looked factory. but the customer service was superb. this was good stuff!

Jonny from European Hawaii

Emm repair 75pk evinrude

Rated 5.0 out of 5
July 10, 2021

Super snel gerepareerd, goed werk geleverd en altijd vriendelijk behandeld!

Stefano van Leeuwen

Upgrade 75 pk etec

Rated 5.0 out of 5
July 8, 2021

Nadat mijn EMM 2 jaar geleden prima was gerepareerd wilde ik graag iets meer PK.

Uiteraard kon dit geregeld worden .

Met opsturen / chippen en terugsturen was ik 14 dagen kwijt .maar alles naar volle tevredenheid.

Prima service en een prettig contact.

Zaak om zeker vaker terug te komen.

Jeroen Bosch
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