Sending your EMM from the United States
What it costs, how long it takes, and who deals with the paperwork. Plainly, so you can decide before you pack anything.
The short answer
We collect and return EMMs from the United States every week, so this is routine traffic rather than a special case. Here is what actually happens.
Door to door
Typically under two weeks
DHL Express is typically two to three business days in transit each way. The repair itself is typically three to five working days after the module arrives. The rest is transit.
Paperwork
Handled at our end
We book the collection and prepare the customs documentation. You pack the module and hand it to the driver.
In transit
Tracked and insured, both legs
The shipment runs on our DHL account, so if something goes wrong in transit the claim is ours to chase rather than yours.
How it works
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1
Tell us the part number
It is printed on the label on the EMM housing. We confirm whether it is repairable and send you a fixed quote with shipping instructions.
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2
We book the collection
DHL Express collects from your address, or you drop it at a service point if that suits you better. An EMM weighs about half a kilo to a kilo and a half, so it is a small box.
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3
We repair and bench-test it
Diagnosis, component-level repair and a full bench test before anything goes back. Typically three to five working days after arrival.
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4
Back at your door
Returned by DHL Express with tracking, straight to the address it came from.
What it costs
Three things, and there is no fourth arriving later.
- —The repair. A fixed €532 ex VAT for modules under 100 HP and €596 ex VAT over 100 HP, agreed before we start. It does not move because the fault turned out to be more work than expected.
- —Shipping. Quoted live to your own address before you commit to anything, not estimated.
- —Card transaction costs, if you pay by card. A small percentage.
We do not charge European VAT on repairs for customers outside the EU, so the ex-VAT figure is what you pay us.
Quote my shipping costCustoms, and why the carrier matters
A module travelling from the United States to a Netherlands repair workshop needs full export and import documentation: the right commodity code, a declared value, and the shipment described as a repair rather than a sale. We prepare all of that at our end, and this lane runs every week.
This is the one part where we would push back on doing it yourself. Handed to a local carrier without the right documentation, a module can sit at the border, attract charges nobody expected, or simply be sent back to you. Use the DHL Express service we arrange and none of that is your problem. If a shipment does get queried we have an account manager we can call, and in practice those are resolved in a few days rather than weeks.
What customers in the United States say
2008 Evinrude E-Tec 60hp: All the EMM repair shops in the U.S. said this "EMM could not be repaired and that my engine is trash". I reached out to Hardware Care; they stepped me through their process and I'm sure glad I did. Customer service and communication was super, short turn around and when I received the unit back, I plugged it in, and it runs like a new machine. Highly recommend, Thank You Hardware Care !!!
The repair service is much easier, less expensive, and quicker than I'd expected. Our 2017 Evinrude Etec 40 hp motor's EMM went out from California to the Netherlands 12/28/23 and returned 1/31/23. Total cost including shipping was under $700. Installing the repaired EMM is much easier than installing a used EMM and matched injectors, which we did previously for expediency, and less than 2/3 the cost. The service is very professional and very attentive to detail. They did a really neat job on the repair and the EMM seems to be functioning as well as it did when the engine was new, with all the injector coefficients and history that it had before the repair. They were very kind to answer questions about whether we could damage the EMM by coil shorting (not likely). The motor's EMM is unfortunately a major Achilles heel for it, and it's good to know that it can be repaired fairly easily, at a reasonable cost, and without months of downtime. It may seem a hassle to ship to the Netherlands, but it sure beats being talked into a new motor, which is a likely outcome since the maker is no longer supporting the motor.
Because of the difference in time, some communications from me got there when they were asleep! None the less they responded to each of my many questions over the last 4 Months. The time was extended understandably due to the holidays and other technical issues. Once the decision was made to de-vulcanize the unit, it was tested, diagnosed, repaired, re-vulcanized, and shipped all within a matter of days. Even though the weather here in Tampa Bay was miserable on the Friday I took delivery of the unit, I couldn't wait for daylight to come so I could race to the marina to reinstall the unit. I secured the unit, turned the key and she started instantly. The unit didn't throw the code 19 low voltage code for my 2007 250 ETEC 640 hours. I let the engine run for 15-20 minutes and the never did the engine in question go out of spec. Great service, great communication, great work and great pricing when compared to the on-shore services. I clearly to was bit skeptical about sending my unit to the Netherlands. Would I ever see it again, will it be lost to the black market ether? Trust me, if you are having issues w your EMM and don't want to drop $2K + on a new unit, connect with Hardware Care 1st. You will be satisfied. Well worth the wait! Cast. Kevin Bray
Is it worth sending it this far?
If being able to hand your module to somebody in person matters to you, a local shop has a real advantage we cannot match, and we would rather say that than pretend otherwise.
What we would put on the other side: a fixed price of €532 to €596 ex VAT, a 24-month warranty, no cure and no pay if the module turns out to be beyond saving, and a workshop where EMM repair is the whole business rather than one service among several.
The distance costs you a few days each way. That is usually the smallest number in the decision.
We also put our terms side by side with a US repair shop, price and warranty included.
Not sure yet? Ask us first.
Tell us which engine you have and what it is doing, and we will tell you honestly what we think, including if we think it is not worth repairing. We would rather say that before your module leaves the United States than after.
Common questions from customers in the United States
- How long does it take to send an EMM from the United States and get it back?
- The repair itself is typically three to five working days after the module arrives, and DHL Express carries it both ways. The repair time estimator gives a figure for your specific module rather than an average.
- How much does it cost to ship an EMM from the United States to the Netherlands?
- You get a live DHL Express round-trip rate to your own address before committing to anything, rather than an estimate. An EMM is a small parcel, roughly half a kilo to a kilo and a half. The repair itself is a fixed €532 ex VAT under 100 HP or €596 ex VAT over 100 HP.
- Do I pay European VAT on the repair?
- We do not charge European VAT on repairs for customers outside the EU, so what you pay us is the fixed repair price, the shipping quoted before you commit, and card transaction costs if you pay by card. Charges raised by your own country on arrival are collected by the carrier rather than by us — see the note in the customs section above.
- Who handles the customs paperwork?
- We do. We book the collection and prepare the documentation, including the commodity code and declaring the shipment as a repair rather than a sale. You pack the module and hand it to the driver.
- Is my EMM insured while it is in transit?
- Yes. Both legs move by DHL Express, tracked end to end, with the declared value covered. The shipment runs on our account, which means a transit claim is ours to chase rather than yours.
- Is it worth using a Netherlands workshop instead of a local repair shop?
- The distance costs a few days each way, which is usually the smallest factor in the decision. Against that: a fixed €532 to €596 ex VAT, a 24-month warranty, no cure and no pay if the module cannot be saved, and a workshop that does EMM repair as its whole business. If handing the module over in person matters to you, a local shop has a real advantage we cannot match.
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